Word documents, processed by employees in a company are discussed under the topic “Workflow management system”. That means the process is fixed and the question is, which person is doing what. Optimizing the process is easy, it is called outsourcing which means to transfer the whole business process to the Philippines because the average income there is lower and the local population speaks English very well.
A second part of your question is about using AI to improve the workflow. That is not possible with today's technology. A “Workflow management system” is the opposite of automation, it means that human workers are doing the job, and that human workers are communicating over the result of their work. What you can do is to automate the communication process in the group. The standard tool right now is e-mail which is send over the intranet. Automating the communication would need chatbots on human level which are not available right now, that means the gap to human knowledge is too big.
From an abstract point of view, the business process in a company until a word document is finished including the layout and placing of figures is the result of a workflow. All workflows are driven by humans. Improving the quality of existing workflows can done with:
- better management
- faster communication
But the workflow remains the same. That means it is not automation it is group working. What i want to express is that modern programming languages like VBA, C++ and PHP are not helpful.