2
$\begingroup$

How does the legal question about agents talking to humans via telephone connection work? Recently Google gave a talk about Duplex, where an agent makes a call to a human to schedule a hairdresser.

I wonder if there are any regulations related to this type of scenario, if there are some limitations, if the human needs to know that he is talking to an AI.

$\endgroup$
3
$\begingroup$

Googling this throws a lot of debate on this issue of whether the call made to the restaurant for booking was legal or not. I found this article to put forward a lot of ideas for and against this. So it is for us to decide.

But one thing that I fully agree with you, which should be made into a regulation, is human should know that he/she is talking to a bot. This tweet by @traviskorte reasons it out why:

We should make AI sound different from humans for the same reason we put a smelly additive in normally odorless natural gas.

$\endgroup$

Not the answer you're looking for? Browse other questions tagged or ask your own question.